Frequently Asked Questions


Devices are recognized by a [1]cookie that gets stored on them when you log in. Every time an unrecognized device is used to login to your account you will receive an email notification for security purposes. If it was you that logged into your account (the email will include information about the device that was used and the [2]time of the login) then you can ignore and/or delete the email. If it was not you then there will be an option to reset your password. This process will [3]invalidate all devices used before and you will receive a security email for each of the devices when you login again

The website should work on most devices and has been verified to work on the desktop and mobile versions of the following web browsers:

  • Google Chrome
  • Mozilla FireFox
  • Microsoft Edge
  • Apple Safari
  • Opera
  1. A cookie is a small amount of data that gets stored on your computer. In this case it is used to identify that you have logged into your account with this device before

  2. The time will be displayed in Central Standard Time

  3. This is for security purposes. If someone has gained access to your account that didn't have permission then we want to make sure that you are notified if they try again

To cancel your subscription follow these steps:

  1. Go to your dashboard (here)
  2. Click on the subscription you would like to cancel
    Example:

  3. Click on Cancel Subscription
    Example:
    Cancel Subscription Example

There are 2 ways to change your password. The first way should be used if you forgot your password and need to reset it. The second way should be used if you know your current password but want to change it.

If you forgot your password follow these steps:

  1. Go to the Log in page (here)
  2. Click on "Forgot your password?"
    Example:
    Forgot your password example
  3. Enter your email address and click "Submit"
    Example:
    Click Submit Example
  4. You should receive a recovery email with a link to recover your password. Click on the link
    Example:
    Email Example
  5. Enter your email (for verification), a new password, then retype the password and click "Reset"
    Example:
    Reset Password Example
  6. You should now be able to login with your new password

If you know your current password and can login but you just want to change your password follow these steps

  1. Go to your profile info page (here)
  2. Click Change Password
    Example:
    Change Password Example
  3. Enter your current password and a new password, then confirm the new password and click Save Password
    Example:
    Save Password Example
  4. Your password is now changed. The next time you login make sure to use the password you just set

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